As a manager, you have been (or will be) confronted with managing change processes: a partial reorganization of the company, a merger with other companies, significant changes to the information system, etc.
This is not an easy task.
You will be confronted with resistance, opposition, constant uncertainty. You will have to go back a hundred times over things to get results.
This Knowledge Pill will propose some points of reference and milestones to help you with this task.