In today's rapidly changing global marketplace, one aspect of business remains constant: the need to meet or even exceed the customers' expectations. We have all been abused by arrogant, discourteous, uncompromising service representatives who refuse to fix legitimate problems.
The best companies, however, are those who master and excel at serving, delighting, and wowing their customers. The good news is that training will give their employees all the customer service tools needed to succeed. Each employee needs to develop an inner motivation that transforms mechanical procedures into reflexive responses.
This Knowledge Pill will give you practical ways, insights, and attitudes to exceed your customers' expectations.