KP Titles as eBook Edition
Same as the corporate intranet KP courses, KP eBooks are designed to provide a subject matter introduction or refreshment within 15 minutes or a coffee break, offline on your personal eBook reader or PC.
Written by international experts in the field, it is a brief and capable guideline.
The focus is not just to explain "how something works", but to reposition the subject matter in today's world. The objective is to understand the principles, rather than to memorize the facts.
Available as Kindle eBooks at Amazon, use the link at the bottom of the description to enter the shop.
In today's rapidly changing global marketplace, one aspect of business remains constant: the need to meet or even exceed the customers' expectations. We have all been abused by arrogant, discourteous, uncompromising service representatives who refuse to fix legitimate problems.
Whether you work for a large organization with thousands of people or you are self-employed, you cannot avoid working with difficult people. They are all around you.
You cannot control all the people you need to work with, but you can learn a variety of techniques to make these day-to-day challenges easier.
This Knowledge Pill will explore different business relationships, help you discover some of the varied personality types you will encounter and most of all provide hints you can use immediately.
Making mistakes is natural for any business. Trying out new ideas often produces new creative ways to grow your company.
You can also learn from your mistakes. However, you want to avoid making Costly Mistakes that can have a negative impact on your business.
This knowledge pill will identify the areas where Costly Mistakes are commonly made, the issues involved, and more importantly steps to take to avoid costing you a lot of time or money.
Deploying a Quality Management Process in your organization will help improve your products, customer satisfaction, and your bottom line.
Many formal processes have been developed and are now utilized by organizations.
This Knowledge Pill will explore the Quality Management Process and some of the popular formal methodologies.
More importantly, we will discuss some basic techniques you can put into practice immediately without years of training or the need for certifications.
Since the dawn of humanity the older generations have complained about the young whippersnappers and their disrespectful, narcissistic and slothful habits.
Today is no different.
This Knowledge Pill will cover the most common questions we hear in consulting to companies.
How can we define the generations (and what are the defining characteristics of each)?
What are the challenges arising from the younger generations in the workplace?
How can the older generations effectively manage the younger generations?
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