Titles as Online Edition
The e-Learning course provider OpenSesame is our US host for online public access to the Knowledge Pills
The link at the end of the title description will lead you to the online edition page at OpenSesame. There you may purchase the permanent online access to the title.
If you prefer an offline solution, check the e-Book edition title list whether the intended title is already available as e-Book.
This Knowledge Pill on effective leadership answers these core questions:
- What is leadership?
- Is leadership the same as management?
- What makes for an effective leader?
- What skills does a good leader have?
- How are people motivated to work?
- What About 'Style?'
Along the way, we will learn what some experts can teach us about this topic, the differences between managing and leading, and how you can strengthen your skills as a leader.
In today's rapidly changing global marketplace, one aspect of business remains constant: the need to meet or even exceed the customers' expectations. We have all been abused by arrogant, discourteous, uncompromising service representatives who refuse to fix legitimate problems.
Whether you work for a large organization with thousands of people or you are self-employed, you cannot avoid working with difficult people. They are all around you.
You cannot control all the people you need to work with, but you can learn a variety of techniques to make these day-to-day challenges easier.
This Knowledge Pill will explore different business relationships, help you discover some of the varied personality types you will encounter and most of all provide hints you can use immediately.
As a manager, you have been (or will be) confronted with managing change processes: a partial reorganization of the company, a merger with other companies, significant changes to the information system, etc.
This is not an easy task.
You will be confronted with resistance, opposition, constant uncertainty. You will have to go back a hundred times over things to get results.
This Knowledge Pill will propose some points of reference and milestones to help you with this task.
Intercultural Management is the art of using cultural differences as leverage to improve company efficiency.
Disregarding cultural differences can lead to failure. Specifically, culture strongly influences the strategy and the management of the organization's human resources.
We will use negotiation, which should clearly take into consideration cultural differences, as an example to illustrate the principles that are described in the first chapters.
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