Titles as Online Edition
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In a highly competitive Economy, the quality of customer service will often make the difference.
The companies which succeed know exactly who their ideal customers are and focus their energies on creating products and services which suit them.
What are the mechanisms of customer loyalty?
How can loyalty be implemented?
This is what we will see in this Knowledge Pill.
Personal WebCourse Access at OpenSesame.com
Making mistakes is natural for any business. Trying out new ideas often produces new creative ways to grow your company.
You can also learn from your mistakes. However, you want to avoid making Costly Mistakes that can have a negative impact on your business.
This knowledge pill will identify the areas where Costly Mistakes are commonly made, the issues involved, and more importantly steps to take to avoid costing you a lot of time or money.
Deploying a Quality Management Process in your organization will help improve your products, customer satisfaction, and your bottom line.
Many formal processes have been developed and are now utilized by organizations.
This Knowledge Pill will explore the Quality Management Process and some of the popular formal methodologies.
More importantly, we will discuss some basic techniques you can put into practice immediately without years of training or the need for certifications.
The implementation phase is crucial for the success of a strategy, and the difficulties encountered during this phase are often underestimated.
The goal is to translate the strategy into day to day activity, by showing the interest of top management, by leaning on managers with field experience and by involving line personnel.
In this Knowledge Pill we will also show a few examples of mistakes that should be avoided and some "success stories".
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