Review

Laurie Arnston

Laurie Arnston is an associate director at the American Council on Education in Washington, DC, and a former English instructor.

She has taught English as a Second Language, English Composition, Business English, and American Literature at Northern Virginia Community College, Calhoun Community College, and Louisiana State University.

A native of Alabama who currently lives in Alexandria, Virginia, she has a B.A. and M.A. in English and History.

Patrice Delatour

Patrice Delatour studied at UTC (Université de Technologie de Compiègne) and the ESSEC. He is a consultant in Industrial Management and is specialized in process improvement and planning. Over twenty year of experience in industry have allowed him to grasp the different aspects of implementing and operating an ERP. His viewpoint is that of a user.

Supplier Relationship Management

In a globalization environment most of the leading companies have increasing needs to improve the value of procurement beyond cost savings.

In order to ensure that they are able to leverage their initiatives, procurement executives redefine the procurement role and seek to implement the supplier Relationship Management concept (SRM).

SRM initiatives become vital to the continued strategic improvement of the procurement function.