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What is Emotional Intelligence

Gilmore Crosby's picture

An explosion of research supports the assertion that the critical factor in career success is not IQ, butrather EQ, otherwise known as Emotional Intelligence.

While high IQ can be a blessing, it can also be a curse if coupled with an inability to connect with others and turn one's ideas into action.

Unlike IQ (which is a fixed capacity - we either use it, or we don't, but it can't be increased), whatever your current EQ, with intention and guidance, you can improve.

Paper Flow Management

Sally Allen's picture

Papers pile up because of delayed decisions and because there is no designated final resting place for the papers to go.

If you are drowning in piles of paper, like it or not, it is time for you to get organized. People spend an average of 22 minutes a day looking for things around or on their desk.

Convert those lost minutes into productive time to get rid of the piles.

In this module we will answer the questions:

Telling people what to do not how to do it

Wayne Turk's picture

A great idea for getting a task completed in the best manner possible is to tell the employee the results that you want and get out of their way.

If you have hired good employees, and empowered them to get the job done, then let them have their head.

Don't squelch them, their ideas, or their initiative.

Many times they will have better ideas about how to accomplish a task than you would have.

Their way might not have been how you would have done it, but so what?

Second Language - Basics for Beginners and Beyond

It has never been more important or easier to learn a second language (L2)—or a third or a fourth. Globalization has linked people and economies together as never before, making the ability to communicate in different languages and settings both a key to success in business and vital to global citizenship. Command of another language is a highly marketable skill that will open the door to a wide range of professional opportunities.

Social Networks

Mark Eagle's picture

Social networks have been around since the dawn of mankind, but with the advent of the internet they have taken on a whole new meaning and have become a necessary element of business and society.

This module will enhance your understanding of social networks and provide guidance to developing a social network that will enrich both your personal and professional lives.

Personal WebCourse Access at OpenSesame.com

Phone Techniques

Sally Allen's picture

Years ago the phone was just an object sitting on a surface of your choice. It rang occasional y. You picked it up, spoke, hung up, and went about your business. Today, the phone has a huge impact on our lives and our method of communicating.

There are all sizes and shapes and advanced phone technologies. It has become apparent that we must create systems and acknowledge that the phone can either control us or we can control it. In this module we will discuss techniques to alleviate the pain of phone interruptions, phone addictions, and tips for successful phone communication.

Space Planning - Maximize Efficiency

Sally Allen's picture

A person's work environment is very important. After all, we spend nearly as much time at work as we do at home. According to a recent North American Survey, nearly 50% of workers rank their work environment as the most critical element of job satisfaction.

What makes a high quality work environment? Space design. It is a key component for increased productivity and efficiency.

Delegating Techniques

John Heckers's picture

The greatest key to professional success is the ability to effectively delegate. There are three kinds of delegation:

  • up delegation,
  • cross delegation and
  • down delegation.

All three are necessary for true business success, but most people only 'down' delegate, or, in other words, delegate to those whom they supervise. This means that most people are doing far more work than they need to do.

This module will do a short examination of the techniques used by master delegators.

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