Jean Marc Schoettl

Managing Change Successfully

Jean Marc Schoettl's picture

As a manager, you have been (or will be) confronted with managing change processes: a partial reorganization of the company, a merger with other companies, significant changes to the information system, etc.

This is not an easy task.

You will be confronted with resistance, opposition, constant uncertainty. You will have to go back a hundred times over things to get results.

This Knowledge Pill will propose some points of reference and milestones to help you with this task.

Implementing the Strategy

Jean Marc Schoettl's picture

The implementation phase is crucial for the success of a strategy, and the difficulties encountered during this phase are often underestimated.

The goal is to translate the strategy into day to day activity, by showing the interest of top management, by leaning on managers with field experience and by involving line personnel.

In this Knowledge Pill we will also show a few examples of mistakes that should be avoided and some "success stories".

Vision - Valeurs - Missions

Jean Marc Schoettl's picture

La mission d'une entreprise répond à la question :
"Qui sommes-nous ?"

La vision répond à la question :
"Où voulons-nous aller ? ".

Les deux se fondent sur les valeurs auxquelles les entreprises sont authentiquement attachées.

Nous passerons en revue dans cette Knowledge Pill quelques entreprises visionnaires aux performances exemplaires sur le long terme.

Transversal Management

Jean Marc Schoettl's picture

Transversal management (cross-functional management) exceeds and completes traditional hierarchical management. In a traditional organization, hierarchical pyramid is often associated with the notion of territory and power over the people attached to them. This concept has proven efficacy but creates divisions and contradictions.

Every one's goal can be counterproductive to the overall performance.

Focus Is On The Customer

Jean Marc Schoettl's picture

In a highly competitive Economy, the quality of customer service will often make the difference.

The companies which succeed know exactly who their ideal customers are and focus their energies on creating products and services which suit them.

What are the mechanisms of customer loyalty?

How can loyalty be implemented?

This is what we will see in this Knowledge Pill.

Personal WebCourse Access at OpenSesame.com

Company Taking Part in Soustainable Development

Jean Marc Schoettl's picture

The objective is to have an initial approach on how ethical and environmental values integrate into a company's Strategy.

Sustainable development, initially perceived as an environmental, economic, political and social constraint, can also create value for the stockholders if the Company succeeds in redefining its mission and its vision by associating a societal project with its purely economic project.

The four examples of applications shown here prove it. The quiz will allow you to check that you have understood the concepts which this Knowledge Pill develops.

Managing Competencies

Jean Marc Schoettl's picture

The implementation of competencies based management in an organisation offers numerous advantages to improve the coherence of the human resource management system, however, this implementation must be done with care.

Economic, social and organisational factors all contribute to the interest organisations have for this approach for which we will see some practical examples of implementation.

Personal WebCourse Access at OpenSesame.com

Intercultural Management

Jean Marc Schoettl's picture

Intercultural Management is the art of using cultural differences as leverage to improve company efficiency.

Disregarding cultural differences can lead to failure. Specifically, culture strongly influences the strategy and the management of the organization's human resources.

We will use negotiation, which should clearly take into consideration cultural differences, as an example to illustrate the principles that are described in the first chapters.

Pages