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Developing Effective Interpersonal Communication

Mariana Porta Galvan's picture

We might be extremely creative, skillful and disciplined in our job; however, a great part of our success as professionals depends on how effectively we communicate with other people.

Our interpersonal communication skills allow us to get the meaning across, and help others create an image of who we are.

Also, effective interpersonal communication sets the ground for the development of healthy, comfortable relationships.

The goal of this Knowledge Pill is to provide a model for developing effective interpersonal communication skills.

Developing effective communication in the organization

Mariana Porta Galvan's picture

This module will provide you with a model to understand how communication takes place within the organization and how it can be analyzed and structured in a way that it is more effective and even enjoyable.

At the end of each chapter you will find a page called “Tips and Tools” with training tasks or suggestions for implementation.

Personal WebCourse Access at

Writing Project Requirements

Alysum's picture

This module is will provide some characteristics and simple guidelines for how to write good project requirements.

While it cannot be comprehensive, it should give you a working knowledge of what constitutes good requirements and how to develop and read them, whether you are the one who has to write them or the one who must build to them.

It will present some specific rules for writing good requirements. It will also include some common errors and traps that people run into with bad requirements and how to escape those traps..

Telling people what to do not how to do it

Wayne Turk's picture

A great idea for getting a task completed in the best manner possible is to tell the employee the results that you want and get out of their way.

If you have hired good employees, and empowered them to get the job done, then let them have their head.

Don't squelch them, their ideas, or their initiative.

Many times they will have better ideas about how to accomplish a task than you would have.

Their way might not have been how you would have done it, but so what?

Reinventing The Wheel?

Wayne Turk's picture

In project management, we hear that phrase in some form all of the time.

“Don't reinvent the wheel.”
“Let's not reinvent the wheel.”
“We're not reinventing the wheel here, are we?”

Those are just a few examples of things said.

It is usually spoken with a cynical, derisive, exasperated or condescending tone.

It is commonly accepted that reinventing the wheel is a bad idea, but is it?

Or maybe we should ask is it always a bad idea?

Maybe you need to do some reinvention sometimes if the wheel isn't perfect.

Learning from mistakes

Wayne Turk's picture

Touching a hot stove, ignoring a Wet Paint sign, replying to an e-mail offering to share millions of dollars, or believing a slick used car salesman has your best interests at heart - all of these are mistakes; maybe painful or expensive mistakes, but mistakes that one can learn from.

Everyone makes mistakes.

We just have to view them as a learning experience and take away what we can from the occurrence.

This module will cover the types of mistakes people make, some famous examples, how to recover from a mistake, lessons learned, and more.

Creating Wealth

Aery Prabhakar's picture

In the next 15 minutes you are going to learn some incredible methods to create wealth in your life.

The information in this module has been extracted from hundreds of years of research in the field of human psychology, human potential and practical wealth creation methods.

It is bound to give you the right results, when followed to the letter. Picture yourself five years from now living the life of your dreams.

By learning and applying these methods consistently and correctly, you can fulfil all your dreams and literally turn yourself into a "money magician".

Self Confidence, Self Esteem & Assertiveness

Aery Prabhakar's picture

By the time you have finished reading this module, you will have discovered some extremely powerful methods to developing an unshakeable selfconfidence within you.

This module will focus upon building the foundation of Self Confidence, enabling you to take a conscious control of the way you Think, Feel & Act in different corporate and personal settings such as in and during your jobs, meetings, seminars or any stressful situations, and as a positive side effect of above all

- your own personal life.

Public speaking

Aery Prabhakar's picture

Welcome to the world of high-end communication.

You are about to learn the challenging yet exceptionally rewarding, fearsome yet highly exciting and complex yet extremely delicate - the art of Public Speaking.

Labelled as the number 1 fear on the planet earth, public speaking is the greatestnightmare for the majority of population.

In this module, you'll learn to master your fears and turn yourself into a electrifying public speaking.

Yes, you can be a master public speaker and communicator and I'll show you how.

Public Speaker

Managing your time better

Aery Prabhakar's picture

It's TIME to master the intricacies of timemanagement - a skill that will propel you to the pinnacle of success faster than you can ever imagine.

Nothing is more powerful than being incredibly organized and super focused like a laser beam.

Once you know what it takes to manipulate, manage andmaster your time, you'll be hitting your targets that take you towards success in your personal and business life at incredible speeds.

Personal WebCourse Access at

Doing Business in China

Paul Palmarozza's picture

Chinese civilization has produced some of the great inventions of humanity, such as paper or the compass.

China has been the world's largest economy over 18 of the last 20 centuries.

China is the factory of the world, but it is also a tremendous consumer market that is undergoing changes in traditional consumer habits.

However, doing business with the Chinese sometime requires certain basic rules that you will discover in this Knowledge Pill.

Being Organized on the Road

K.J.McCorry's picture

Traveling for business can take its toll, especially if you are unorganized. It's hard enough keeping up with typical workdays, much less trying to travel on top of your other responsibilities.

Whether you take one trip a year or several, it is important to stay organized before, during, and after your travel assignments.

In this Knowledge Pill, we will discuss ways that will help you efficiently travel and manage your workload during travel. The more you plan and organize while you are on the road, the easier it will be to return to the office.

Managing your e-mails efficiently

K.J.McCorry's picture

Email is now the primary source of communications and information sharing in the workplace; it is vital to be efficient and organized with all email correspondence.

Email will consume your workday if you let it. The compelling feeling that you have to stop your current action and read the incoming email at the very moment it is received can translate into a huge time-waster.

Email needs to be one of your priorities, with its management scheduled along with other tasks you need to complete each day.

Motivating your staff

Larry Kryske's picture

The key to business success is having a motivated staff. The leaders in the organization must create an environment in which people work cooperatively with each other, tackle business challenges energetically, and achieve desired business outcomes.

Because of the human factor, motivation is both an art and a science.
There are detailed psychological theories and models about motivation.
There are also practical techniques that ordinary people can use to motivate others.

Different Leadership Styles

Larry Kryske's picture

Leadership is the art and science of getting things done with other people. The most important words in this definition are “getting things done.” Leadership is not solely about planning, intentions, or dreaming.

Rather it involves achieving specific, measurable, time-dependent outcomes. Visioning and planning are only part of the leadership equation. Translating those visions into reality takes courage and determination.

How To Build An Effective Team

Larry Kryske's picture

Building an effective team is as much an art as a science. The principal reason for this dichotomy is the involvement of people.

The management of people represents the science and involves time-tested practices and procedures. The leadership of people represents the art and taps into the nature of humans, their talents, creativity, and energy. The key player in the team-building process is the team leader.

Leading and Managing Across the Generations

John Heckers's picture

Since the dawn of humanity the older generations have complained about the young whippersnappers and their disrespectful, narcissistic and slothful habits.

Today is no different.

This Knowledge Pill will cover the most common questions we hear in consulting to companies.
They are:
How can we define the generations (and what are the defining characteristics of each)?
What are the challenges arising from the younger generations in the workplace?
How can the older generations effectively manage the younger generations?

Introduction to Corporate Social Responsability

John Heckers's picture

Corporate Social Responsibility(CSR) is also known as "Corporate Citizenship," "Corporate Opportunity," "Socially Responsible Business," "Responsible
Business," and "Corporate Social Accountability."

All of these terms, while having minor differences in definition, refer to the same concept that corporations and businesses have a responsibility beyond that to their investors, owners, stockholders and customers to the wider community.

Evaluating your staff

John Heckers's picture

Staff evaluations are an essential part of any manager's or supervisor's job.

Unfortunately, many managers procrastinate on this vital duty because, while essential, it can tend to be one of the more unpleasant tasks that managers face.

Usually this is because managers do not have a good understanding of the real purpose of evaluations, nor of positive and motivating ways to use staff evaluations.

This module will explore issues in the evaluation process.

They are:

Managing in a Crisis

John Heckers's picture

Companies are being faced with greater challenges today than ever before.

Business is moving at a much faster rate. Government regulation has dramatically increased, as has enforcement of government regulations.

Under various new laws behavior that might, previously, have been legal, if not wise, has been criminalized.

Companies, as always, are subject to natural disasters. And, of course, the media loves to write stories which demonize companies or company officials.

When a company's future is affected by one of these events, the company is in crisis.

Advanced Networking Techniques

John Heckers's picture

We've all heard that networking is the most effective way to generate new business, stay in touch with colleagues and new developments, polish your company's image and even find a new job.

But networking can seem as mysterious as the other side of the moon for many people. Most networking classes don't help much, as they go over the same old techniques that we've all heard a million times.

How do the expert networkers really do it? How do some people seem to know (and be known by) everyone, while most folks only know their office mates and neighbours?

Delegating Techniques

John Heckers's picture

The greatest key to professional success is the ability to effectively delegate. There are three kinds of delegation:

  • up delegation,
  • cross delegation and
  • down delegation.

All three are necessary for true business success, but most people only 'down' delegate, or, in other words, delegate to those whom they supervise. This means that most people are doing far more work than they need to do.

This module will do a short examination of the techniques used by master delegators.

The effective leader: a primer

Anthony Griffin's picture

This Knowledge Pill on effective leadership answers these core questions:

  • What is leadership?
  • Is leadership the same as management?
  • What makes for an effective leader?
  • What skills does a good leader have?
  • How are people motivated to work?
  • What About 'Style?'

Along the way, we will learn what some experts can teach us about this topic, the differences between managing and leading, and how you can strengthen your skills as a leader.

Feng Shui at work

Ann Bingley Gallops's picture

Feng Shui has been used for thousands of years to create positive energy flow in homes and businesses.

Feng Shui can improve your work life byenhancing your creativity and productivity, creating a better feeling of flow, balance, and control, and by attracting good energy in the form of clients, vendors, colleagues, and business deals.

Here are some practical and specific ways to bring good Feng Shui into your office today.

Yin and Yang

Creating balanced meals

Jenifer Fournier's picture

Dieting and healthy eating are often thought of as one and the same. That is not necessarily the case.

Eating a variety of healthy foods every day, while limiting unhealthy ones, is important for your physical and emotional well being even if you are not interested in weight loss.

Healthy eating plays a large role in maintaining energy while at work, play or rest. It helps to strengthen your immune system, reduce your risk for heart disease, high blood pressure, diabetes, and many cancers.

The Quality Management Process

Mark Eagle's picture

Deploying a Quality Management Process in your organization will help improve your products, customer satisfaction, and your bottom line.

Many formal processes have been developed and are now utilized by organizations.

This Knowledge Pill will explore the Quality Management Process and some of the popular formal methodologies.

More importantly, we will discuss some basic techniques you can put into practice immediately without years of training or the need for certifications.

Avoiding Costly Mistakes

Mark Eagle's picture

Making mistakes is natural for any business. Trying out new ideas often produces new creative ways to grow your company.

You can also learn from your mistakes. However, you want to avoid making Costly Mistakes that can have a negative impact on your business.

This knowledge pill will identify the areas where Costly Mistakes are commonly made, the issues involved, and more importantly steps to take to avoid costing you a lot of time or money.

Working With Difficult People

Mark Eagle's picture

Whether you work for a large organization with thousands of people or you are self-employed, you cannot avoid working with difficult people. They are all around you.

You cannot control all the people you need to work with, but you can learn a variety of techniques to make these day-to-day challenges easier.

This Knowledge Pill will explore different business relationships, help you discover some of the varied personality types you will encounter and most of all provide hints you can use immediately.

Social Networks

Mark Eagle's picture

Social networks have been around since the dawn of mankind, but with the advent of the internet they have taken on a whole new meaning and have become a necessary element of business and society.

This module will enhance your understanding of social networks and provide guidance to developing a social network that will enrich both your personal and professional lives.

Personal WebCourse Access at

What is Emotional Intelligence

Gilmore Crosby's picture

An explosion of research supports the assertion that the critical factor in career success is not IQ, butrather EQ, otherwise known as Emotional Intelligence.

While high IQ can be a blessing, it can also be a curse if coupled with an inability to connect with others and turn one's ideas into action.

Unlike IQ (which is a fixed capacity - we either use it, or we don't, but it can't be increased), whatever your current EQ, with intention and guidance, you can improve.

Cultural Inclusion and Diversity

Rodney Coates's picture

While most professionals have learned to operate in diverse and competitive settings, many often rely upon outdated or even harmful stereotypes when dealing with others who come from significantly different groups.

Establishing matrices of inclusion and diversity helps create and maintain work relations which recognize the importance of differences within the company and broader society.

Also, matrices of inclusion and diversity help each individual take responsibility for sustaining and fostering diverse and inclusive work environments.

Second Language - Basics for Beginners and Beyond

It has never been more important or easier to learn a second language (L2)—or a third or a fourth. Globalization has linked people and economies together as never before, making the ability to communicate in different languages and settings both a key to success in business and vital to global citizenship. Command of another language is a highly marketable skill that will open the door to a wide range of professional opportunities.

Phone Techniques

Sally Allen's picture

Years ago the phone was just an object sitting on a surface of your choice. It rang occasional y. You picked it up, spoke, hung up, and went about your business. Today, the phone has a huge impact on our lives and our method of communicating.

There are all sizes and shapes and advanced phone technologies. It has become apparent that we must create systems and acknowledge that the phone can either control us or we can control it. In this module we will discuss techniques to alleviate the pain of phone interruptions, phone addictions, and tips for successful phone communication.

Paper Flow Management

Sally Allen's picture

Papers pile up because of delayed decisions and because there is no designated final resting place for the papers to go.

If you are drowning in piles of paper, like it or not, it is time for you to get organized. People spend an average of 22 minutes a day looking for things around or on their desk.

Convert those lost minutes into productive time to get rid of the piles.

In this module we will answer the questions:

Digital Marketing

Kendall Allen's picture

This module will focus on simplifying the historic timeline of digital marketing's emergence - identifying key players and points of reference, providing current context, and delivering you practical, quick lessons on method and terminology to assist you in your daily pursuits.

We will ground this presentation in the progression of the medium and arm you with a usable frame of reference and methodology as you adopt today's principles and platforms into your evolving marketing practice.


Text Design

Rune Pettersson's picture

A competent introduction on international standards, how to create a professional business or scientific text document.

"When a document is to be read and understood by several people, there is reason to expend effort on achieving information of good quality.

We should use good structure, correct English, as well as a clear and consistent writing style.

Good text design is simple and direct."

Image Design

Rune Pettersson's picture

Informative pictures should always be designed so they are easy to read for the intended audience.

It is important to find out the level of visual literacy.

The goal should be clarity of communication.

Visual language is primitive, with a limited number of signs and a weakly developed grammar.

Design for Clarity

Rune Pettersson's picture

The major facts how to design a text document for good legibility.

Graphic design is the art and craft of bringing a functional, aesthetic, and organized structure to groups of diverse elements.

Deliberate typographic variation is used to present the content in the text in a clear way.

The legibility of a graphical message is determined by the technical design of texts and pictures, that is, their clarity

Helvetice size example

How To Run A Good Meeting

Larry Kryske's picture

Everyone has been abused by unproductive meetings. Key players in a business are tied up for hours in mind-numbing marathons of monotony.

Instead of achieving specific, measurable, time-dependent results, these meetings create disharmony and become monumental time wasters for the unfortunate attendees.

When executives discover the real costs of unproductive meetings, they find that death by meetings equates to business suicide.

This Knowledge Pill is designed to give you practical ways to run effective meetings, a key element of making time work for you.

Managing Change Successfully

Jean Marc Schoettl's picture

As a manager, you have been (or will be) confronted with managing change processes: a partial reorganization of the company, a merger with other companies, significant changes to the information system, etc.

This is not an easy task.

You will be confronted with resistance, opposition, constant uncertainty. You will have to go back a hundred times over things to get results.

This Knowledge Pill will propose some points of reference and milestones to help you with this task.

Implementing the Strategy

Jean Marc Schoettl's picture

The implementation phase is crucial for the success of a strategy, and the difficulties encountered during this phase are often underestimated.

The goal is to translate the strategy into day to day activity, by showing the interest of top management, by leaning on managers with field experience and by involving line personnel.

In this Knowledge Pill we will also show a few examples of mistakes that should be avoided and some "success stories".

Intercultural Management

Jean Marc Schoettl's picture

Intercultural Management is the art of using cultural differences as leverage to improve company efficiency.

Disregarding cultural differences can lead to failure. Specifically, culture strongly influences the strategy and the management of the organization's human resources.

We will use negotiation, which should clearly take into consideration cultural differences, as an example to illustrate the principles that are described in the first chapters.

Doing Business in Spain

Hermenegildo Morell's picture

A few symbolic sites, a number of historic figures, and major artists do not alone explain the Spanish soul.

But they do provide some clues to understanding how the country has changed over the past 30 years, from dictatorship to democracy, and later under the impulse of its integration in Europe.

The energy of Spain and the Spaniards, which we illustrate with a number of examples, and the description of certain attitudes and behaviors at the workplace, will round up this Knowledge Pill:

These are the basics you must understand to do business in Spain.

Supplier Relationship Management

In a globalization environment most of the leading companies have increasing needs to improve the value of procurement beyond cost savings.

In order to ensure that they are able to leverage their initiatives, procurement executives redefine the procurement role and seek to implement the supplier Relationship Management concept (SRM).

SRM initiatives become vital to the continued strategic improvement of the procurement function.

Focus Is On The Customer

Jean Marc Schoettl's picture

In a highly competitive Economy, the quality of customer service will often make the difference.

The companies which succeed know exactly who their ideal customers are and focus their energies on creating products and services which suit them.

What are the mechanisms of customer loyalty?

How can loyalty be implemented?

This is what we will see in this Knowledge Pill.

Personal WebCourse Access at


How to best highlight the products at the point of sale and get the most out of the available space so as to ensure the highest global profitability.

We will also see how promotions are organized, the main profitability ratios which should be respected, and we will finish up with the e-merchandising concepts which apply in the context of Internet sales.

In 15 minutes, this Knowledge Pill will help you understand what merchandising is about.

Personal WebCourse Access at

Stock Markets

Jean Marie Albertini's picture

Each day, part of the information that is provided by the written and the audiovisual press is dedicated to the evolution of stock quotes.

This module will allow you to understand what the Stock Market really is, its place in the financial markets and its role in financing enterprises.

Who speculates

Jean Marie Albertini's picture

Speculation is a normal activity; it allows to anticipate the future and to protect oneself against risks.

In theory, it should regulate Stock Market prices; occasionally, the contrary happens.

This module is intended to help you understand this.

Analyzing Globalization

Jean Marie Albertini's picture

Globalization is often frightening.

We feel destabilized by the loss of our old points of reference, and by the increasingly narrow interweaving of economies and societies.

In this module, we will examine its different dimensions, its causes and its consequences, the risks as well as the new opportunities it brings us.

Company Taking Part in Soustainable Development

Jean Marc Schoettl's picture

The objective is to have an initial approach on how ethical and environmental values integrate into a company's Strategy.

Sustainable development, initially perceived as an environmental, economic, political and social constraint, can also create value for the stockholders if the Company succeeds in redefining its mission and its vision by associating a societal project with its purely economic project.

The four examples of applications shown here prove it. The quiz will allow you to check that you have understood the concepts which this Knowledge Pill develops.

Benchmarking: Observing The Leaders

Jean Marc Schoettl's picture

Benchmarking is a continuous evaluation process of products, services and methods in relation to those of the competition and the companies that are leaders in
other sectors.

  • Why benchmark?
  • What approach should be taken?
  • What obstacles are to be overcome?

The purpose of this Knowledge Pill is to answer these questions.

Managing Your Career

John Heckers's picture

The days of staying with one company and receiving a gold watch at the end of one's career are long gone.

In order to optimize your income and influence it is now necessary to strategically plan and actively manage your career.

By following a few simple tips, most people can advance their careers much more rapidly than by leaving their advancement to chance.

Mastering Your Objectives

John Heckers's picture

It seems that we all have dreams and desires.

Too many times, however, our dreams and desire do not get fulfilled.

Like me, I'm sure you've known many elderly people who talk about their big dreams when they were young and “full of vim and vinegar.”

But there are a few people who are living their dreams.

While our dreams change over the years to reflect growing wisdom and changing desires, they remain vibrant and alive.

What is the difference between those of us who live our dreams, and those who, sadly, let their dreams die?

The Importance of Sleep

Sarah Reiff-Hekking's picture

Many of us don't get enough sleep.

We stay up late working, watching TV, socializing or using the internet and sacrifice sleep to keep up with our busy schedules.

Is there a real cost to losing sleep?

This module will help you understand the importance of sleep and the health effects that can be caused by a lack of sleep.

Habits to Support Healthy Sleep

Sarah Reiff-Hekking's picture

Many people have difficulty obtaining adequate sleep and report difficulty falling asleep, staying asleep, or waking early.

Changing your sleep environment, habits, and beliefs, is an effective way to increase quality of sleep, feel better rested, and function better throughout the day.

This module will provide tips to change your sleep habits, thoughts, attitudes, and environment to get a better night's sleep..

Healthy Eating Thru the Basics

Jenifer Fournier's picture

With all the contradicting information in the media, those forgotten science lessons from high school and demands on ones time & attention, it can be confusing when deciding what is best to eat for optimal health.

The goal of this Knowledge Pill is to describe the main components of food and the affects on health.

Benefits of Physical Exercise

Cheryl Jones-Reardon's picture

Those who engage in regular physical exercise experience many benefits which affect all aspects of wellness; physiological, intellectual, emotional, and social/spiritual.

Beyond decreasing your risk for disease and improving physical appearance, regular physical activity improves relationships and strengthens the mind. Regular physical exercise also increases productivity and creativity.

If you exercise, especially without head phones or watching TV, you'll be more tuned into your body.

As a result, you'll be better able to take good care of yourself.

Managing Depression

Sarah Reiff-Hekking's picture

Depression is a “long-lasting melancholia” according to Freud, it's a “loss of the capacity to love, a lowering of the self-regarding feelings”; it does not go away after a few days, and it is not caused by lack of will or by weakness.

The disorders it causes can be treated successfully; it is then up to us to maintain a balance in our private lives and at work.

The ideas expressed in this Knowledge Pill are partly based on experiences, and on relocation or coaching interviews.

What is Web 2.0

Mark Frydenberg's picture

Recent advances in Internet technologies combined with a society that relies upon them have brought about a new toolset for working and sharing on the World Wide Web.

"Web 2.0" suggests an updated version of the World Wide Web, but really gives a name to a new genre of applications, technologies, and social content that have emerged in recent years.

What is e-Learning

Daniel Purlich's picture

E-learning was born with the Internet, but it rests on an old didactic tradition.

However, nothing had basically changed in how to "teach class" since Socrates' days.

We will first take a look at the contents, then the technology which lets us access these contents, organize them and follow up on the learner's work, as well as how the training itself is organized.

Lastly, we will review the main obstacles that have to be overcome, such as whenever we are confronted with a major change in practice.

Open Source

Daniel Purlich's picture

This module will help us understand the importance of the Open Source phenomenon, its rules and its economic models, through examples of software that is currently known worldwide, such as Linux.

The Power of Cryptography

Jacques Serres's picture

Rulers of all civilizations since ancient times have always been faced with the problem of confidentiality when transmitting messages, which led them to encrypt them.

More recently, computer networks have also greatly broadened the field of cryptography. In practice, the algorithms that are used are essentially DES, RSA and SHA.

Other algorithms exist, but we will only deal with these three here.

This Knowledge Pill closes by presenting some of the applications of Cryptography: Gsm, identity cards, certified e-mail...

e-Learning 2.0 At Work

Anita Rosen's picture

The latest trends in technology have been dubbed "Web 2.0" by Tim O'Reilly and Dale Dougherty of MediaLive.

We will explore the trends and technologies they see and discuss how these trends and technologies apply to the eLearning marketplace.

The Network Society

Hae Ran Shin's picture

We sense that we are moving into a somehow different society.

In this newfound atmosphere, information and relationships work differently.

The network society theory, as set forth by Manuel Castells, explains those crucial changes that can and will take place in the new era.

This module will teach you about those shifts. It will also offer tips on how to survive in the network society.

Semantic Web

Tony Shan's picture

This module will help us understand the evolution of the World Wide Web (WWW), the importance of the semantic web solution, its definition, characteristics, key benefits, core enabling technologies, and usage scenarios, as well as some how-to implementation guidelines.

Fundamentals of Power Point

Echo Swinford's picture

PowerPoint is often its own worst enemy simply because it's so ubiquitous and easy to use.

People can open PowerPoint and dive right in -but this means they often miss important fundamentals that can really save them time and effort in the long run.

This Knowledge Pill will teach you those underpinnings.

PowerPoint in Practice

Echo Swinford's picture

Microsoft PowerPoint is arguably the most common presentation software in use today.

In fact, sometimes PowerPoint is its own worst enemy simply because it's so ubiquitous and easy to use.

In this Knowledge Pill, you will learn the basics of creating a PowerPoint presentation.

Developing Intercultural Communication Competence

Adair Linn Nagata's picture

In today's global world and multicultural workplaces, many of us communicate regularly with people who are culturally different from us.

Making ourselves understood and understanding people whose culture is not familiar to us often requires extra effort.

Communicating across cultural differences can be an exciting challenge that promotes learning about ourselves as much or more than about the culturally different other person or group.

Transversal Management

Jean Marc Schoettl's picture

Transversal management (cross-functional management) exceeds and completes traditional hierarchical management. In a traditional organization, hierarchical pyramid is often associated with the notion of territory and power over the people attached to them. This concept has proven efficacy but creates divisions and contradictions.

Every one's goal can be counterproductive to the overall performance.

Managing Competencies

Jean Marc Schoettl's picture

The implementation of competencies based management in an organisation offers numerous advantages to improve the coherence of the human resource management system, however, this implementation must be done with care.

Economic, social and organisational factors all contribute to the interest organisations have for this approach for which we will see some practical examples of implementation.

Personal WebCourse Access at